Subscription Issues 2021 (not steam purchases) bought from swtor.com

@Ascoldio 

Something is odd then , support can see you have logged in game for that username but there are no purchases attempts at all  for that username, are you certain money has been taken ?

This is exceeding what can be done over a public forum , it is best if you call swtor support and discuss this with them so they can try and work out what has occurred

https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

Yes, money has been taken, but subscription plan has not been prolonged. 

Ok, maybe it proceeds later

@Ascoldio 

the purchases have to have been made on a different username, if you had made any purchases on misteria support would of see them

@Ascoldio 

if you look at the purchase history in this EA account or if you look at the purchase history in swtor.com then you should see the last purchases will be a 180 day sub in may and some coins in July

what do you see ?

I see my July payment as the last payment, yes. And nothing more.

And I tried to make one more payment and then saw this, again...

@Ascoldio 

try with incognito mode on chrome

Hi,

I also get the maintenance screen when trying to buy a subscription on the swtor site since yesterday.

I reset the EA password

I reset the swtor password

also tried using google chrome in incognito mode

No succes so far

SWTOR user name = Honca

@alx_152 

You need to reset the password on the linked EA account that account has a gibberish persona (not alx_152) that EA account uses the same gmail email as on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  (use the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Thank you.

It worked.