Support said the sub is active now , so that is good to hear
same thing happened to me
swtor username ?
You will need to call swtor support when the phone lines are open to fix an account issue on that swtor account
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...
also email the steam purchase in per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...
check they have your email when you call to fix the account
I have to called them up? I have no idea how since im from Thailand.
I sent an email to @ swtor support is that not enough?
oh god, why is this a problem.
Im having the same problem mine is starwarsword just got it through steam and it sent me here
I am having the same issue. I just subscribed through steam and it has been almost 3 hours and still says preferred status. Oh and my game tag is DemetriArmande
When i checked support did not have an email for the steam purchase per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
To fix the account for future purchases, You need to reset the password on the linked EA account that account has the persona skull222k (not ryan00oo8 your posting on now) that EA account uses a Yahoo email
use the following link to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
I just got a Subscription on Steam as well, and it doesn't seem to be registering. Do I need to do something else?
Swtor username ?
be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Drasskor. I sent the screenshots to SWTOR support.
same thing is happening to me. bought a 30 day sub through steam and it won't activate. I used to have a sub through steam so I have a hard time understanding why it won't work
hey im having the same subscription issue where ive purchased the sub but swtor isnt registering it being there
Account name is Mayoc
if this was with steam be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
have flagged to check account for issues , response will be in about 8 hrs when support are online for the day
I also have an issue with my Steam purchase for the Sub. I have just sent the email to support with the 3 needed screenshots.
You will need to call swtor support when the phone lines are open to fix an account issue on that swtor account
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...
When i checked they couldnt see an email , so check they have your email when you call , if not have the screenshots handy when you call to fix the account and ask to upload the screenshots to a case whilst on the phone
So this is a glaring issue and there seems to be no way to contact EA Support OR Steam support, but i have bought a subscription not even an hour ago through steam and my subscription is not activating to showing up in game, yet steam still says that my subscription is paid for and in my library.
My SWTOR user is xVisionMortisx
i do not function well when my money is involved like this, but i enjoy EA's title and i am remaining as calm as possible, so is there any way someone and please assist me in fixing this issue, i can provide proof of purchase, in fact i have through steam and other means but i'm not getting responses from anything EA related or Steam related about this glaring issue and hole in Ea and Steams transaction issue.
account is flagged to check for issues , response will be in about 6 hrs when support are online for the day
@proxos666I don't know if you can help but same this happen to me. I subscribe just to sell. I did this on the main website and in game it said i didn't subscribe. My username: rosebee
Character name: Owles
Can you please help me my SWTOR Display Name is MeisterSeppi
Thanks in advance
Support recommended to just call the german line and have the screenshots ready per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Hi i cant sub again. Log in Tannania
Support can see you are subscribed ok now, so that is great to hear
