Subscription not working ingame been 6 hours

@proxos666 

I already sent the mail, how long does ir take more or less?

Thank you!

Hi my account name  is PekkanSith, and i activated sub using steam, i also sent the 3 pictures to their mail for fixing. is there anything else i can do or just wait?

@srbandicoott 

Support said the gametime was added , so that is great to hear

@pekkan 

Support cant see an email from you 

go to help.ea.com and login there using the swtor email (not the pekkan account) , on that ea account go to https://help.ea.com/en/my-cases/  

you will find case # 114313296  upload the screenshots and let me know when done

@proxos666 

Yes! In a couple of hours they solved the problem.

Thank you so much for everything.

@proxos666I have added the screenshots with login name PekkanSith.

case # 114313296

I'm having the same problem my user name for SWTOR Is NolanHolt,I subbed on steam, and my account is linked as well. Steam account is (shade). I purchased the 30 day sub I have not been credited for it yet.

@Nolan5416 

be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

@Nolan5416 

you will need to call swtor support when the phone lines are open to fix an account issue on that swtor account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

@pekkan 

you should be all sorted now , if you have an active subscription in steam , best to cancel it to ensure that one doesn't fail again , it can be repurchased after the current gametime is ended

Bought a subscription through Steam last night for  Swtor account IRNurgle under my Steam account ch30s. And still nothing yet this morning. Still acting as preferred. No response from support. Don't know what to do. 

@apopholypsie 

be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

@apopholypsie 

Support said the gametime was added , so that is great to hear

Having the same issue, Purchased the sub via Steam last night. Sent the email per the recommended directives above, currently awaiting reply. 

If help is possibe?

Username: MarkDGilbert 

@MGILB 

You will need to call swtor support when the phone lines are open to fix an account issue on that swtor account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

when i checked , they could not see an email , so have the screenshots handy when you call and ask to upload to a case whilst on the phone

Will do, thanks for checking. Appreciate it. 

I have the screenshots ready.