Forum Discussion

Xlash500's avatar
Xlash500
4 years ago
Solved

Subscription through steam not activating

I bought a 30 day subscription on steam with paypal. The payment was successful, steam even installed the sub as a DLC, but the sub just won't activate. It's been a few hours now. Shouldn't it work by now? My ingame name is Maltures.

  • proxos666's avatar
    proxos666
    4 years ago

    @Xlash500 

    Gather this is the swtor account malturez

    You need to reset the password on the linked EA account that account has the persona sonnentaudanielx (not Xlash500 your posting with now) that EA account uses the same web email as on your swtor account

    use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

    As to the steam purchase, when i checked support cant see an email from the email on that swtor account , has one been sent ?

9 Replies

  • ExiledRival's avatar
    ExiledRival
    Seasoned Ace
    4 years ago

    Hey there! I'd suggest taking a look at this guide detailing how to contact the team when it comes to Steam subscription issues.

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @Xlash500 

    Gather this is the swtor account malturez

    You need to reset the password on the linked EA account that account has the persona sonnentaudanielx (not Xlash500 your posting with now) that EA account uses the same web email as on your swtor account

    use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

    As to the steam purchase, when i checked support cant see an email from the email on that swtor account , has one been sent ?

  • Xlash500's avatar
    Xlash500
    4 years ago

    Yes, this is my other Origin account, not the one that's linked to my SWTOR email adress. I just reset the password on there. It's really weird that the email didnt get through. I just sent another one and it's being shown under the " sent emails " tab of my provider. I can also send an email from another adress, i just wanted to use this one because you wrote in a post that you should use the one with the SWTOR account. The email should also not be blocked since it can't be over 4mb. I only provided two screenshots that together are around 250kb. I also noticed that on my SWTOR origin account there is nothing about SWTOR subscription in the purchase tab.

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @Xlash500 

    support confirmed your ea account is now ok , and they have an email from you in the queue for an agent

About STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.19,022 PostsLatest Activity: 4 hours ago