Forum Discussion

Cruorek's avatar
Cruorek
4 months ago
Solved

SWTOR can not subscribe

I try to subscribe (with normal credit card, or paypal) but i always get error. On credit card thats "An error has occurred while trying to process your request. Please, try again later. {0}". Im not...
  • proxos666's avatar
    proxos666
    4 months ago

    @Cruorek 

    Common for this issue is that the linked ea account has been disabled needing a password reset, that EA account likley uses the same email address you have used to create the swtor account originally, so if you have changed the email on the swtor account though, try using the original email used on the swtor account

    use this link  to reset the password then login on that EA account

    Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com

    otherwise call swtor support when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/Getting-help-with-SW-TOR-from-another-country...

Cruorek's avatar
Cruorek
4 months ago

Same here. Also when i try to edit my saved credit card, i get "Message not found" error. Which is obviously self describing

proxos666's avatar
proxos666
Hero+
4 months ago

@Cruorek 

Common for this issue is that the linked ea account has been disabled needing a password reset, that EA account likley uses the same email address you have used to create the swtor account originally, so if you have changed the email on the swtor account though, try using the original email used on the swtor account

use this link  to reset the password then login on that EA account

Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com

otherwise call swtor support when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/Getting-help-with-SW-TOR-from-another-country...

  • Cruorek's avatar
    Cruorek
    4 months ago

    Created separate thread for that. I tried reseting password. I can not call them over half of the world and pay for it, it would cost more than that subscription 🙂

    • proxos666's avatar
      proxos666
      Hero+
      4 months ago

      @Cruorek 

      VOIP or skype could be an option, skype is about $2 - $3 for an hour call to the UK from Australia which is where i am, also here in Australia most mobile phone plans usually has free calls to the UK and US these days so maybe check if your area does too

      otherwise remaining option would be to create a new swtor account

      • Cruorek's avatar
        Cruorek
        4 months ago

        Thats unreal. I know that it could be cheap, but why should i pay to contact support (swtor support page is ofcourse 404) to get them help with they bad programming so i can give them more money (subscription)?
        I lost almost hour trying to figure out why they have this error, they should be giving me discount, not raising a price by call price

        New account? I have 26 characters on this one.

    • proxos666's avatar
      proxos666
      Hero+
      4 months ago

      @Cruorek 

      There is a known issue with credit cards out of Denmark using secure 3d in cases like that using that card via paypal will work 

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