Forum Discussion

triplaa's avatar
2 months ago
Solved

SWTOR email change not happened

Hello guys,

I have a problem with my SWTOR account. I bought the game in 2012, and registered witha  citromail.hu domain mail, but last year, I had to change due to high montly fee introduced. I changed my email to an gmail.com domain, and got the verification links all setup correctly, but after that I forgot to login with the launcher and test it, as during that time I played no more this game. Now when I try to login using the display name and password I get asked a One-Time Password on my email address, but probably the change was not happened so I not get any mail, and maybe the old, no longer available email is still there as destination. Meantime during the Originin -> EA app change I lost the game from my library as well. Support saw the game on my EA profile but still not see on my game library. I had to change another gmail.com mail, due to some unwanted duplicated profile (probably during when I registered it for SWTOR and NFS World parellel), but now I managed to merge the two EA account into one, so no longer separeted, but still on SWTOR website I have to use the old Origin password to even login, but after that I stuck. No game in launcher due to email change probably and no webpage available without O-TP access. What can be done now, to not lose my old progress from 2012-13?

Thanks you!

Note: I found my original 3 DVD box edition installer with CD key from 2012 and have the original email registration email archives from the my old emails, up to 2023 february when I updated my email address.

  • Hey there @triplaa 

    Sorry to hear you're having an issue with your account due to not having access to the original email anymore, unfortunately as this is an account issue we can't help directly with it here on the forum for a number of reasons including account security and so for that you need to get in touch with SWTOR support direclty and they'll be able to look into this for you.

    Get in touch with SWTOR support, they should be able to look into this with you and figure out what needs to be done to get you back up and running and into the game.

    Let us know how it goes and if theres anything else we can help you with.

1 Reply

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there @triplaa 

    Sorry to hear you're having an issue with your account due to not having access to the original email anymore, unfortunately as this is an account issue we can't help directly with it here on the forum for a number of reasons including account security and so for that you need to get in touch with SWTOR support direclty and they'll be able to look into this for you.

    Get in touch with SWTOR support, they should be able to look into this with you and figure out what needs to be done to get you back up and running and into the game.

    Let us know how it goes and if theres anything else we can help you with.

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