Forum Discussion

9 years ago

SWTOR freezes PC, forces whole system reboot

I just downloaded the game last night and after a few minutes of playing it freezes my computer. It becomes completely frozen and requires a whole system reboot to even use the pc again. http://w...

kdbrown3

9 years ago

dxdiag - http://hastebin.com/iquxotijut.tex

Reliability Monitor - http://hastebin.com/januzobevu.tex

Thanks for the help. There were approximately 8 hardware crashes from the last crash, 6 from 7:05 and 2 more at 7:06.

proxos666

Hero+

9 years ago

@kdbrown3

Did this start before updating the Nvidia driver ?

The 141 code is video hardware however it can be driver related, and you do have NvStreamUserAgent.exe crashes in the reliability monitor

The cortana crash is referencing the Intel video driver as cause

Few pathways I would look at

First is monitor temps of CPU and GPU , if overheat is occuring then multiple failures can occur.

Disable the Nvidia Streamer Service in Windows Services

Few other things to try (not all at once)

Try an older video driver version

Place the game shortcut in compatibility mode for Win 7

Ingame settings place grass to 0 (see the known issues sticky at the top of this forum, just in case single cards are getting this again with win 10)

System wise

go to dell (link) update the bios to A10 (you have A04) this has a fix for a bsod under windows 10 and was released on 15 Jun 16

If still problematic go back to the dell website

use DDU (link) to uninstall both the Intel and Nvidia drivers

Then install just the video drivers from Dell support site fresh and see if any change

best I can suggest at present

kdbrown3
9 years ago
@proxos666

Thanks! I will give this all a shot a little bit later this afternoon or evening.

This all started happening before I updated anything and continued after the updates.

It looks like the crash reports I sent were from before updating drivers and it is not showing any dated after the update, not sure why.

Description
Faulting Application Path: C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamUserAgent.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: NvStreamUserAgent.exe
Application Version: 7.1.2084.9592
Application Timestamp: 57605c64
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.10586.306
Fault Module Timestamp: 571af2eb
Exception Code: c0000005
Exception Offset: 000000000002e909
OS Version: 10.0.10586.2.0.0.768.101
Locale ID: 1033
Additional Information 1: e48e
Additional Information 2: e48e463e01ac5e8c5d63c8f74b024a4a
Additional Information 3: 596c
Additional Information 4: 596c4f8c709da0a37a0825f968774f1a

Extra information about the problem
Bucket ID: 1b0f197aacc79600db5302fe24e9f493 (120495378812)

There is the report from the stream agent crash, although the timing was off a bit.

Thanks again, I will update once I try everything.
- Anonymous
  9 years ago
  Approved
  I have the same problem and it also started showing up around 19/7/16 even though i had the game installed for ages and played without problems (mostly) until then. Now it freezes or shuts down my screen (and at least audio doesnt respond after this as well, so this is probably not a screen problem). It doesnt happen all every time though, and i have no idea what makes the difference between succesfully raiding for 2.5 hours yesterday's evening, and crash in 5 minutes before and after that. Any help will be appriciated!