i purchased a new phone and i redownloaded the star wars the old republic security key. but i need my activation code to install it on my new phone. the serial number is on the old security key, but ...
Before you will be able to add the new authenticator to your account you need to remove the old one. To do so, please contact Star Wars' account support via phone: http://www.swtor.com/support/helpcenter/5200
They will be able to assist you in removing the old authenticator and adding the new one.
Before you will be able to add the new authenticator to your account you need to remove the old one. To do so, please contact Star Wars' account support via phone: http://www.swtor.com/support/helpcenter/5200
They will be able to assist you in removing the old authenticator and adding the new one.
Thanks.
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security key","id":"message:10747452","revisionNum":1,"repliesCount":83,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"conversation":{"__ref":"Conversation:conversation:10747452"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:10747452"},"body@stripHtml({\"truncateLength\":200})":" i purchased a new phone and i redownloaded the star wars the old republic security key. but i need my activation code to install it on my new phone. the serial number is on the old security key, but ...","body@stringLength":"238","rawBody":"
i purchased a new phone and i redownloaded the star wars the old republic security key. but i need my activation code to install it on my new phone. the serial number is on the old security key, but i cant find my activation number
i purchased a new phone and i redownloaded the star wars the old republic security key. but i need my activation code to install it on my new phone. the serial number is on the old security key, but i cant find my activation number
Before you will be able to add the new authenticator to your account you need to remove the old one. To do so, please contact Star Wars' account support via phone: http://www.swtor.com/support/helpcenter/5200
\n
\n
They will be able to assist you in removing the old authenticator and adding the new one.
Before you will be able to add the new authenticator to your account you need to remove the old one. To do so, please contact Star Wars' account support via phone: http://www.swtor.com/support/helpcenter/5200
\n
\n
They will be able to assist you in removing the old authenticator and adding the new one.
\n
\n
Thanks.
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I've been a subscribed player since the game launched and I cant express enough how pissed off I am about the customer service, I mean are you kidding me??? I have to call somewhere because the engineers failed to think about a case that someone reinstalled their security key app? More surprisingly, YOU KNOW ABOUT THIS FAIL AND YOU STILL TELL PEOPLE TO CALL SOMEWHERE??? how about the technicians do something about it? I dont know, maybe a **bleep**in \"redeem your serial number via your email address\" button would help. I must tell you, I'm not a hardcore gamer, I like to play once in a while, but I've been into MMOs a lot, and honestly SWTOR has the **bleep**TIEST customer service I've ever seen. EVER
I've been a subscribed player since the game launched and I cant express enough how pissed off I am about the customer service, I mean are you kidding me??? I have to call somewhere because the engineers failed to think about a case that someone reinstalled their security key app? More surprisingly, YOU KNOW ABOUT THIS FAIL AND YOU STILL TELL PEOPLE TO CALL SOMEWHERE??? how about the technicians do something about it? I dont know, maybe a **bleep**in \"redeem your serial number via your email address\" button would help. I must tell you, I'm not a hardcore gamer, I like to play once in a while, but I've been into MMOs a lot, and honestly SWTOR has the **bleep**TIEST customer service I've ever seen. EVER
\n
\n
There are self-service options available to remove a security key from your account in case it's not available to you anymore, for example because you had to reinstall the app or you lost your phone. Simply, leave the code field empty when logging in, the next page will contain a link that sends a one time password to your account's email address which will allow you to remove the security key.
How about this. Trying to re add a mobile security key to my account and it gives me an alphanumeric serial key to put in the app. Open the app and it WILL ONLY TAKE NUMBERS. How about we fix this issue.
What if we did't have to call and you just made a much easier process for returing players and what not because money does not grow and damn trees and I've spent a stupid amount of hours doing things getting me no where. Just make a whole damn easier system and remove everyones security keys becuase I can't do any of this stuff becuase it has been a year or 2...maybe 3? since I have played and I can not reset my bloody password and I just want to play ...
What if we did't have to call and you just made a much easier process for returing players and what not because money does not grow and damn trees and I've spent a stupid amount of hours doing things getting me no where. Just make a whole damn easier system and remove everyones security keys becuase I can't do any of this stuff becuase it has been a year or 2...maybe 3? since I have played and I can not reset my bloody password and I just want to play ...
\n
Please just try and get back to me..
\n\n
\n
I'm sorry but at the moment there's only account and billing support via phone for SWTOR. Their customer service agents should be able to quickly resolve this situation for you, please give it a try.
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Thanks bioware for ruining a pleasant childhood memory in such a crass manner.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2014-01-16T02:46:50.691-08:00","lastPublishTime":"2014-01-16T02:46:50.691-08:00","metrics":{"__typename":"MessageMetrics","views":2401},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-the-old-republic-en/message:10747452/message:10747489","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:10747504":{"__typename":"ModerationData","id":"moderation_data:10747504","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10747504":{"__typename":"ForumReplyMessage","uid":10747504,"id":"message:10747504","revisionNum":1,"author":{"__ref":"User:user:-1"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:10747453"},"conversation":{"__ref":"Conversation:conversation:10747452"},"subject":"Re: swtor security key","moderationData":{"__ref":"ModerationData:moderation_data:10747504"},"body":"
I want to activate my old account, I have my old phone still but it won't take the security key : says its wrong code.
\n\n
With EA doing the CS now, we seem to be at a loss as its subscription only support, no web-support and now automated systems to help ppl login to their accounts.
\n\n
My account used to be subscription for 2 years but its not atm. Guess I can forget about ever returning now?
@AnelorG Could you please call the support, details below:
\n\n
Contact support by phone
\n
If you need help with your account, encounter an error while making a payment, or are unable to log in to the game, please contact the Star Wars: The Old Republic Customer Service team by phone.
\n\n
Contact our team by calling the numbers listed below:
\n
USA: [removed by CM] (Support available from 9.00 CT - 21.00 CT) UK: [removed by CM] (Support available from 15.00 GMT - 3.00 GMT) France: [removed by CM] (Support available from 11.00 CET - 20.00 CET) Germany: [removed by CM] (Support available from 11.00 CET - 20.00 CET)
If you're using Skype, Whatsapp or any other VoIP service to call using the internet, set the country to the language of the support you want to call, and call the country's number from the below list
