i purchased a new phone and i redownloaded the star wars the old republic security key. but i need my activation code to install it on my new phone. the serial number is on the old security key, but ...
Before you will be able to add the new authenticator to your account you need to remove the old one. To do so, please contact Star Wars' account support via phone: http://www.swtor.com/support/helpcenter/5200
They will be able to assist you in removing the old authenticator and adding the new one.
I'm sorry, but my previous information wasn't 100% correct.
At the moment, the mobile security key is only available for subscribers, but the team is currently looking at providing the mobile security key to preferred status players as well.
Mobile Security Keys are only available to Subscribers This was a decision made before we launched the new Free to Play model SWTOR now works within. There is a substantial cost we absorb by providing the Mobile Security Key solution (even ignoring the 100 cartel coins per month you get as a side-benefit), and until we could provide a self-service model for losing or replacing a Mobile Security Key, we could not consider providing it to everybody.
We are currently looking at providing the Mobile Security Key additionally to 'Preferred' status players as an authentication option in addition to Subscribers. The idea is that once you put a real dollar value against your account in the form of cartel coin purchases or even a subscription, we will acknowledge that trust in us as a studio and at that point provide the option to you as player.
ETA: I don't have definite approval or even an estimated date for when this can go live, so I'm going out on a limb here and telling you far earlier in the process than we would normally do so. I blame Eric, Courtney and Amber for leading the way here and ruining my natural desire to be secretive.
Again, I apologize for giving incorrect information in the first place, but I hope I was able to clear things up and that the mobile security key will be available for preferred status players as soon as possible.
Anonymous
12 years ago
What happens to my mobile security key if I stop subscription? You need to attach it again? If that's the case, it would provide easy solution to get rid of it (which I very much would like to do without making Skype call).
From what I know, the mobile security stays active on your account as long as it's not been removed in case your subscription ends. By the way, there are self-service options available now for removing or replacing a security key at your account management page (no need to call!). However, should you decide to remove the mobile security key from your account, you won't be able to re-add it again as a preferred player.
The option of adding a mobile security key to your account is currently being considered by the SWTOR Team and may be available in the future.
I hope I was able to answer your questions, please let us know if you need further assistance.
From what I know, the mobile security stays active on your account as long as it's not been removed in case your subscription ends. By the way, there are self-service options available now for removing or replacing a security key at your account management page (no need to call!). However, should you decide to remove the mobile security key from your account, you won't be able to re-add it again as a preferred player.
The option of adding a mobile security key to your account is currently being considered by the SWTOR Team and may be available in the future.
I hope I was able to answer your questions, please let us know if you need further assistance.
Just read this and it saved me the call. I have no plans to stop my subscription.
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