@nasranec wrote:
I've been a subscribed player since the game launched and I cant express enough how pissed off I am about the customer service, I mean are you kidding me??? I have to call somewhere because the engineers failed to think about a case that someone reinstalled their security key app? More surprisingly, YOU KNOW ABOUT THIS FAIL AND YOU STILL TELL PEOPLE TO CALL SOMEWHERE??? how about the technicians do something about it? I dont know, maybe a **bleep**in "redeem your serial number via your email address" button would help. I must tell you, I'm not a hardcore gamer, I like to play once in a while, but I've been into MMOs a lot, and honestly SWTOR has the **bleep**TIEST customer service I've ever seen. EVER
There are self-service options available to remove a security key from your account in case it's not available to you anymore, for example because you had to reinstall the app or you lost your phone. Simply, leave the code field empty when logging in, the next page will contain a link that sends a one time password to your account's email address which will allow you to remove the security key.
Full details can be found in the help center: http://www.swtor.com/support/helpcenter/4532
