SWTOR Security Key

So my account for SWTOR Was [edit: email address removed], or Circuitmaximus I guess the security number has changed. I have it on my old phone, and tried using the security code it gave me, but i can't use it. Was trying to reset my password. Please help!

Belgorad
9 years ago
@Circuit1986

At that point you will need to call Customer Service. Once they verify your account they can manually remove the security key and help reset the password. Information to call them is below:

For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™~

CM Edit - Edited post to provide article on how to contact support for STAR WARS™: The Old Republic™ -Rtas

6 Replies

Anonymous
9 years ago
Approved
Haven't played for quite a while!
Belgorad
Hero (Retired)
9 years ago
@Circuit1986

The steps to remove the security key are below. Once it's removed you can add a new one to your account.

Source

To remove your Security Key from your account:

Go to www.swtor.com and log in

Enter your display name and your password, Leave Security key Blank / empty, and click on Log in.

With an exisiting Security Key, you'll see a prompt to enter your Security Key Code. Below the code entry box, click on Lost your Security Key?

Instructions will appear on how to remove your Security Key. After reading them, click on Request One-Time Password.

We'll send you a One-Time Password to your SWTOR account’s registered email address.

If you can’t find this email in your inbox after a few minutes, check your spam/junk folders in case your email client identified it as spam.

Copy/paste or type the One-Time Password exactly into the requesting field in your browser.

Once we accept the One-Time Password, you will need to confirm the removal of your Security Key.

After confirming, an on-screen message will show that our system successfully removed the Security Key from your account.

From here on, you will only need to use your display name and your password (and sometimes a One-Time Password) to log into the game and website.
Anonymous
9 years ago
Approved
How? I don't know my password, and i can't get my password because of the security on it. And the security stuff has changed? because i still have my old security authenticator on my old phone that is still in use.
Belgorad
Hero (Retired)
9 years ago
@Circuit1986

At that point you will need to call Customer Service. Once they verify your account they can manually remove the security key and help reset the password. Information to call them is below:

For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™~

CM Edit - Edited post to provide article on how to contact support for STAR WARS™: The Old Republic™ -Rtas
Anonymous
9 years ago
Approved
I received the one-time password, but there is no "one-time password" field to use on. I tryed on the password and the security key fields but neither worked.
Belgorad
Hero (Retired)
9 years ago
@ebackx

You just enter your Display name and password, leave security key field blank then click login. It will send you a one time password and the next screen will ask just for that password.

Make sure you enter the most recent password received.