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Anonymous's avatar
Anonymous
8 years ago

SWTOR Server List Empty (Error 4001)

So, the other day I loaded up SWTOR, only for the server list to be completely empty. I had played the day before with no problems, and the only system change between the two was a Windows update to Windows 10 v1709. Using a Lenovo laptop, running Windows Defender firewall and antivirus. 

Things I've tried:

Reboot

Clean Install

Flush DNS cache

Removing/readding firewall exceptions for swtor.exe, launcher.exe, and the bitraider client

I've not been having internet connection problems, so it's not that.

For reference, here's what the swtor logs say:

ERROR Invalid response received from platform for getShardList request. Status code: 0

WARNING HandlePlatformFailure with error type 4001 : PLATFORM_ERROR_EMPTY_SHARD_LIST

Any thoughts?

Thanks.

4 Replies

  • Can you look at the compatibility tab for the game shortcut , launcher.exe and swtor.exe and confirm on all 3 there is no compatibility mode selected , if there is remove it.

  • Anonymous's avatar
    Anonymous
    8 years ago

    Yep, no compatibility mode on any of those. Also running them as administrator. Still have the problem.

  • Anonymous's avatar
    Anonymous
    8 years ago

    Went ahead and switched to the non-streaming launcher, but no effect. Also ran a tracert to gamepad.swtor.com, attached the results.

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @Morecil

    I think you will need to talk to the edu admin it is likely a firewall issue and is a common issue on educational networks , you need the ports listed below definitely 

    TCP 80, 8995, 12000-12999, 20000-30000

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