Hi, I bought a subscription 16-01-2025, but it does not even plan to activate itself, although it was written that it is automatically activated after purchase, help solve this problem pls ttried everything to fix it

@RimuruTempestts email uncropped screenshots as seen in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

purchased on 16-01-2025 and its still not activated i need help solving this so i can play ??