Swtor STEAM subscription not working

@g00gen0te 

I will flag to check the account is active now , (if so purchases on swtor.com will now be ok) ,  and I will ask if they see your steam email , I am going now (12:43am here) so will be tomorrow before i can respond.

Swtor may email you , but i will follow up tomorrow anyways

@proxos666 

No problem! Thanks for you help anyways!

@g00gen0te 

Seems you sent the screenshot of the steam ID twice , can you email the purchase history screenshot to support 

let me know when done and can check it arrived ok

@proxos666 

Yeah, I accidentally did that when I resent the letter. I sent them my purchase history, but they haven't answered so far.

@DartYod 

not sure what happened with your email in the system , it seems to be gone ....

log into help.ea.com there is a case 103607846 created there to upload the screenshots too , let me know when that is done and will followup with support for you

@g00gen0te 

was that using the email on the swtor account , nothing is seen i'm afraid 

Log into help.ea.com on  g00gen0te  ( the account you had to reset the password ) there is a case 103609162 there to upload the screenshot too 

let me know when done and i can followup further for you

@proxos666 

I've uploaded the screenshot directly via the case. It is strange, though, 'cause I certainly resent the correct screenshot for the second time.

Edit: by the way, should I press any button after attaching the screenshot?

@proxos666 

Yeah, I've got email from support team about it. I've attached the necessary screenshots to the case.

Thanks for your help and concern!

@DartYod 

game time has been added , you should be good now , dont forget to cancel the subscription steam if it is still active , it can be repurchased after the gametime ends

@proxos666 

Yeah. it's appear now)

Thank you a lot for your help!

@g00gen0te 

game time has been added , you should be good now , dont forget to cancel the subscription steam if it is still active , it can be repurchased after the gametime ends

@proxos666 

Yeah, I see that now! Thank you very much for your help!

A friend and I both bought the new legacy of the sith collector's edition on steam, but neither of us have gotten our sub time or benefits from the package. We sent the email to support but haven't heard back yet, it hasn't been super long but I want to make sure our requests have at least been put into a queue.

My SWTOR username should be cabooselink

and his is SmoggyTheSith

Im having the same problem i resubbed on steam but im still a preferred member instead of subbed my account name is Kulnk 

hi m8 I'm also having problem with my sub for swtor i did contact support with some ss i did linked my steam with ea, on all sites it is a same email adress but still ingame i dont have sub

account name dzedalj   

mptbac

so i went into private browser mode and the error for not being able to sub on swtor website is gone so could i just subb again on here? and get a refund for the steam sub

Is it possible to get a steam refund for the sub I paid for and didn't get via Steam?

Did the SS to the email. Heard nothing back so far.

SWTOR account name - Kywrex

@proxos666 

Hey, I'm having the same issue. I've just purchased game time from steam that hasn't registered. My email is the same I am using here for my EA account and my username is englezou. I have attached screenshots for proof of purchase.

@proxos666 

 Hello, I have sent an email to support, but I am just covering my bases here. Purchased the 6mo sub on steam in December and it still has not gone through, swtor.com website also doesn't let me sub, says there is an error

@CabooseLink 

is this resolved for you both now ?

Purchased Collector's Edition. Subscription not working and haven't received any content in game

Username is CaptainAshZ. Steam is shown as linked on SWTOR website.

Have sent email from matching account email address but wanted to cover more ground here as well

I have the same problem, can You please help me?

3 screenshot

@ShaiderN 

swtor username ?