Swtor STEAM subscription not working

@DartYod 

game time has been added , you should be good now , dont forget to cancel the subscription steam if it is still active , it can be repurchased after the gametime ends

@proxos666 

Yeah. it's appear now)

Thank you a lot for your help!

@g00gen0te 

game time has been added , you should be good now , dont forget to cancel the subscription steam if it is still active , it can be repurchased after the gametime ends

@proxos666 

Yeah, I see that now! Thank you very much for your help!

A friend and I both bought the new legacy of the sith collector's edition on steam, but neither of us have gotten our sub time or benefits from the package. We sent the email to support but haven't heard back yet, it hasn't been super long but I want to make sure our requests have at least been put into a queue.

My SWTOR username should be cabooselink

and his is SmoggyTheSith

Im having the same problem i resubbed on steam but im still a preferred member instead of subbed my account name is Kulnk 

hi m8 I'm also having problem with my sub for swtor i did contact support with some ss i did linked my steam with ea, on all sites it is a same email adress but still ingame i dont have sub

account name dzedalj   

mptbac

so i went into private browser mode and the error for not being able to sub on swtor website is gone so could i just subb again on here? and get a refund for the steam sub

Is it possible to get a steam refund for the sub I paid for and didn't get via Steam?

Did the SS to the email. Heard nothing back so far.

SWTOR account name - Kywrex

@proxos666 

Hey, I'm having the same issue. I've just purchased game time from steam that hasn't registered. My email is the same I am using here for my EA account and my username is englezou. I have attached screenshots for proof of purchase.

@proxos666 

 Hello, I have sent an email to support, but I am just covering my bases here. Purchased the 6mo sub on steam in December and it still has not gone through, swtor.com website also doesn't let me sub, says there is an error

@CabooseLink 

is this resolved for you both now ?

Purchased Collector's Edition. Subscription not working and haven't received any content in game

Username is CaptainAshZ. Steam is shown as linked on SWTOR website.

Have sent email from matching account email address but wanted to cover more ground here as well

I have the same problem, can You please help me?

3 screenshot

@ShaiderN 

swtor username ?

@proxos666 I am having similar issues, bought 30 days of sub time through steam and didn't get the time. how ever was able to get 250 cartel coins through steam.

SWTOR account: Wefi
STEAM: WefiDasst

@WefiDasst 

Be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message  will check they see the email in about 4 hrs when they are online for the day

@Kywrexx 

To fix the account You need to reset the password on the linked EA account that account has the persona  toastedgreninja (not Kywrexx your posting on now) that EA account uses the same email as on your swtor account 

use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

You need to email per the steam sticky to get the game time added to your account once the above is done https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

Let me know when sent and i can check they can see your email 

you will also need to cancel the recurring subscription in your steam account if there is one , it can be repurchased after the gametime adds is over

@JadeStorm87 

To fix the account You need to reset the password on the linked EA account that account has the persona  jadestorm1113 (not jadestorm87 your posting on now) that EA account uses the same email as on your swtor account 

use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

you will also need to cancel the recurring subscription in your steam account if there is one , it can be repurchased after the gametime adds is over

let me know when done and i can flag for game time , support do have your email 

@Danial11271 

Support sent you an email yesterday ? they have asked you to follow the directions in the email 

swtor support cant issue refund for something bought through a 3rd party like steam, in these cases you do not give the money to swtor rather to steam.

if you provide screenhshots as detailed in the sticky gametime can be added https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

@bojans1989830 

can you resend the email using the email address on your swtor account , when i checked your account support could not see an email from you 

let me know when resent and i can recheck if they can see it