Forum Discussion
@proxos666 i am also having this problem and have emailed suppoprt with screenshots @Captain-Lian is my swtor account name!
- proxos6664 years agoHero+
To fix the account You need to reset the password on the linked EA account that account has the persona stewiesmith1988 (not StepStewie your posting on now) that EA account uses the same email as on your swtor account
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
support also confirmed your email is in the queue
- 4 years ago
@proxos666 thank you for letting me know, as you can see I’ve accessed the ea account linked to my swtor email is there anything else I need to do to help resolve my subscription difficulties? And thank you for letting me know my email is in the que! 🙂
- proxos6664 years agoHero+
just need to wait now
- 4 years ago@proxos666 i seem to have fixed the error on swotr site can i just sub from there till the steam issues resolved not worried about getting the items right away i know will take time to get back to my email
- proxos6664 years agoHero+
yes , the other time will just get added on top
- proxos6664 years agoHero+
support confirmed your email is in the queue for an agent
- 4 years ago
Hi, I am also having this problem is there a way for you to help me as well? SWTOR username: Lawlyn
- proxos6664 years agoHero+
be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message