Forum Discussion

Nooodle2-D's avatar
3 years ago
Solved

SWTOR SUBSCRIPTION AND EA ACCOUNT PROBLEM

Hello guys i have the problem with subbin on my swtor account I get this msg.  There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance. I reseted my password on EA and still nothing happened. I got banned like half a year ago on my apex legends account but I cant belive my whole ea account was banned and now I cant use my star wars account. Can someone help? 🙂

  • EA_Darko's avatar
    EA_Darko
    3 years ago

    You will need to speak to our Terms of Service team @Nooodle2-D, there is nothing else you can do in this situation.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

13 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    If our team has denied multiple appeals @Nooodle2-D then they will no longer continue to investigate further appeals.

    Darko 

  • @EA_Darko It's responding to me with this cause of all the tickets I created on my Apex ban. This is a whole different game they * up for me cause of the apex ban? So they send bots to answer me on my e-mail concerning entirely different situation. Insane
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Nooodle2-D going to go ahead and lock this now as there is nothing more that anyone can do to assist you.

    Darko

About STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.19,017 PostsLatest Activity: 17 days ago