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DipstickDev's avatar
DipstickDev
4 years ago

SWTOR Subscription Not Working (Card Declined, Amazon Card Error/Used)

The SWTOR website said my card was declined multiple times, so I bought an amazon time card code for 50 dollars and punched the code into the site. It gave me an error with the code at first, so I punched it in again (multiple times, with and without the dashes) only to result in a "code has already been used."

I've checked multiple times and the 90 day game time HAS NOT BEEN ADDED. It's been a couple days.

I want to avoid having an unpleasant and long phone call with support, since I'm sure they're busy, but I'd like my subscription time before Seasons is finished. Thank you.

4 Replies

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @DipstickDev 

    Swtor username ? need that to flag to check the account 

    although not able to purchase on swtor.com is a strong indictor of an account issue , likley the account is disabled for purchasing , when this occurs gametime cannot be added to the account , not even by swtor support until sorted.

    for now email the code into support@swtor.com from the email address you have used on the account

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @DipstickDev 

    is flagged with support to check your account for issues and to check they have your email with the code

    response will be in about 10 - 11 hrs when support are online here

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