email the screenshots per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
account has been flagged to be checked for an issue
Your swtor account has been disabled for purchasing, this is due to the linked EA account has had its data wiped due to long term inactivity
The linked EA account was created at the same time as the swtor account was created , and will likely use the email address used on account creation ( this is most likely the case unless you have changed the email on the EA account previously)
the email address needed for the linked EA account was a Yahoo email address that needs to be entered in the below password reset link
, then use this link to reset the password on the linked EA account and then login on that account to get it restored.
This is similar to trying to restore a deleted account per the bottom of https://help.ea.com/en-au/help/account/close-ea-account
Let me know if you think you have sorted the account and i can recheck the account
if you have no clue and cant get this sorted then you will need to call swtor support when the lines are open and they can update the details on the account for you
Unfortunately I no longer have access to that yahoo account. Is there another way to recover the account?
