email the screenshots per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
account has been flagged to be checked for an issue
you can try and recover the linked ea account via raising a ticket at help.ea.com for cant login to an "origin" account
otherwise call swtor support when the lines are open , they can update the email on that account for you , just be aware only the english line is open on monday due to a bank holiday
@proxos666 Hey there, I have same problem I have bought 60 day one time subscription on STEAM but game shows me as nonsubscriber. I did all steps described in HQ no result so I try to buy subscription directly on SWTOR but there was this communicate about EA account issue so I sent email to SWTOR support with all needed screenshots attached but they said that they can't help to resolve account and subscription problems via email and provided me only phone numbers to 4 countries (non of them is my own) I also tried as final test to redeem codes for free items with the same communicate about EA account issue - so it's deffinately EA problem not STEAM. Then I found your answer about deleting or disabling account for purchases for long time non activity and I think that's the case. I returned few days ago after few years not playing in SWTOR and yesterday I bought that subscription time. Also I have 2 different emails for SWTOR and EA account is that problem too ? Can U help me?
P.S. I also have written to STEAM support and they confirmed that purchase was succesful and I should receive from EA/SWTOR email with code to use on SWTOR website so that's another step showing that problem is on EA/SWTOR side cos I didn't got any mail with code from U guys.
SWTOR J_DinAlt
To fix the account You need to reset the password on the linked EA account that account uses the same email as on your swtor account
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
let me know when sorted and i can chase up the steam gametime
Edit: steam are incorrect there is no email with a code being sent
@proxos666Ok, now I can make purchases and redeem codes on SWTOR website ....yuppi 🙂) I have checked ingame and no subscription active so do your magic brother 😉
Thank U very much for the help 🙂🙂 and have a very pleasant day 🙂
P.S. ... and it's very disappointing that U CAN help me on forum and support is only apologizing and giving phone numbers and it is so easy and fast solution :/
P.P.S. There should be info when U log in after long inactivity that purchasing option is inactive , and link to reset password but in the way U provided it
It would be far less frustration and bad emotions. But U were very helpful ...at least someone on EA side 😉 ha haha
Greetings 🙂
J_DinAlt
Gametime has been added to your swtor account
if not done so yet , you need to cancel the swtor subscription in your steam account , it can be purchased again on steam when this gametime ends
Good day, Owen!
I have a trouble with my Steam subscription. I’ve payed for 30 Day Subscription, but its not activated in game.
Accounts linked, send an email at Swtor Support but there was no answer (Email is send from adress used with my SWTOR account).
Steam Display Name: BILLY RUSSO
Steam Username: wssye
SWTOR Username: Wssye
