email the screenshots per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
account has been flagged to be checked for an issue
Your swtor account has been disabled for purchasing, this is due to the linked EA account has had its data wiped due to long term inactivity
The linked EA account was created at the same time as the swtor account was created , and will likely use the email address used on account creation ( this is most likely the case unless you have changed the email on the EA account previously)
the email address needed for the linked EA account was a Yahoo email address that needs to be entered in the below password reset link
, then use this link to reset the password on the linked EA account and then login on that account to get it restored.
This is similar to trying to restore a deleted account per the bottom of https://help.ea.com/en-au/help/account/close-ea-account
Let me know if you think you have sorted the account and i can recheck the account
if you have no clue and cant get this sorted then you will need to call swtor support when the lines are open and they can update the details on the account for you
Hi Proxos666
Thank you for trying to help so many people! But I don't understand what you want. I reset the password in my EA account. But my SWTOR account still gives the error message. And the game is still F2P. So, I reset my password, and set a new password for my EA Account, but, my SWTOR account use the past password. Total chaos. Can you help me? thank you very much.
My EA ID: Hegyirablo
Your swtor account has been disabled for purchasing, this is due to the linked EA account has had its data wiped due to long term inactivity
unfortunately in your case, you will need to call swtor support when the lines are open, to put an email address back on the wiped ea account to restore purchasing to that swtor account
Dear Proxos666
Thanks for your answare!
Unfortunately, a phone call is not possible. This is a question of principle for me, should I pay more for something that I have already paid for? I know it's not your fault, you just want to help, but do you think this is okay?
With the account issue , calling by skype or voip maybe cheaper for you , unfortunately due to the issue type it needs to be via phone i'm afraid
otherwise you could make a new swtor account , that account will purchase just fine
HELP! icant redeem codes or buy anything how can i fix this? i already reset my password to my ea account with the same email as my swtor account and its still not working!
email steam uncropped screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
is flagged with swtor support to check the account for issues , response will be in about 11 hrs when support are online for the day
