email the screenshots per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
account has been flagged to be checked for an issue
Support have your email , however cant add the gametime due to the linked ea account has been disabled and its data was wiped
That account had a hotmail email address ( likley email used to create the swtor account , if you know that email try resetting the password to reset the account in this link
let me know if you think its done and i can check and chase up the steam gametime
otherwise you will need to call swtor support when the lines are open to fix an account issue https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
@proxos666
Hello, thank you for your help!
Well i have reset the hotmail email address password, is everything fine now?
Thanks!
Hello, I'm having the same problem as mostly of the people in this forum. I made a purchase from STEAM and never got the subscription on my account. I already contacted EA support, but haven't got any answer and I'm desperate for a solution. Can you please help me?
My STEAM account: freewolf6
My STEAM nickname: NGP_adara
My SWTOR account: AshesofNyarla
I have been playing Star Wars The Old Republic for years. My subscription on Steam is active, I succesfully paid three days ago. It says the next payment will be in February.
But when I enter the game all of the sudden it says I'm not subscribed. When I check the game website it says not subscribed.
In-game I can't write a ticket because they claim I'm not subscribed. But I did pay and been subscribed for very long time.
Steam account SusanStorm1978
Steam name Steven De Clerck aka Storm"
SWTOR name SteveStealth
PS
(this is my main EA account, the one I play SWTOR on is via stevendeclerck)
I was able to subscribe again to SWTOR, I had to cancel my subscription via Steam (and lost one month that I paid for since I can't get a refund, it's not available for the subscription) and I was able to re-subscribe via the SWTOR-website.
I do wonder what went wrong since I paid via Steam (as I've done for months) and all of the sudden thing's didn't go as planned. Let's hope I have more luck keeping this subscription active directly via SWTOR.
@BriganteDante @StevenDeClerck
if you email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
support can add the gametime purchased from steam to your swtor account
Ok, thank you, I will take a look.
I do hope it does not conflict with the subscription I activated via the Star Wars The Old Republic after my subscription via Steam wasn't working anymore.
no conflict at all the gametime will be additional to the days from the swtor purchase
Ok, thank you. I have made the ticket and e-mailed to the suggested e-mail-address.
Many thanks in advance.
I will await the answer.
Best Regards,
Steven
I am glad to say the issue has been resolved. Many thanks for your help!
