I will check with swtor support, response will be in about 6 hrs when they are online for the day
in the swtor account look at the purchase history, and check the status of the purchase does it say open or closed or failed
It currently says open
@Spartan8108
That likely needs to change to closed, will confirm with support in about 3 hrs when they are online
You need to wait for that purchase to change to either closed or failed, it may fail given the time it has taken
If it does close let me know if the subscription doesn't apply and i can followup further on your behalf with swtor support
Thank you for your help! I am letting you know that it now says "Closed" but my account subscription status still shows as inactive, and still preferred status in game
I will check with swtor support, response will be in about 6 hrs when they are online for the day
