Bought 60 days of SWTOR subscription time and got an email saying my subscription was changed but it still shows as "Inactive" and and in game I am still preferred status. Need help please
Swtor Name: TheRespawner
Order ID 1004909260483
I will check with swtor support, response will be in about 6 hrs when they are online for the day
Done as you requested. Thanks
Just wondering if we are any further along with a resolve? Thanks
All sorted. just wondering if we are any further along with a resolve thanks so much for help
am checking with swtor support but have not had a response yet , i am going for the day now as it nearly 1 am here, so will be tomorrow before can look again
Hi I have the exact same issue, I've sent support an email yesterday and still waiting for a reply, I've attached the required screenshots
user is SirTweetums
ok they replied 9 hrs ago saying they still required the purchase history screenshot, i would presume they have asked you for this, so need to email that in
example is seen in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
I had already sent this, although I have now sent this again. Thank you
its about 10 hrs before swtor support are online here to check again, hopefully its resolved before then
The linked ea account has been disabled, that account used a Gmail email address ( this is a "different Gmail email" to what is used on the swtor account and the ea account your posting on now )
use this link (insert the correct Gmail email address into that link) to reset the password then login on that EA account
this Gmail had to of been used on the swtor account previously
Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com
if no access to that email call swtor support when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...
Advise if you think its good and can recheck
thank you for replying, I've changed the password on both accounts (EA and SWTOR), and yes it's the same email and always has been.
I've already emailed support the pictures and got a reply to call the help line but unfortunately I cannot do that.
