will have a response in about 9 - 10 hrs when support come on line for the day
Your account has been sent to studio for fixing ( there is no timeframe ) they will email when sorted
to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
I have genuinely not played since 2019, i have not subscribed since then either and the card i used to use has expired and it wont let me update it, coltnweston is the login... i hope im not coming in way too late for help.
Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed
to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
Bought a subscription on Steam, but its not activated in game.Login game display "The login service is currently unavailable. Please visit our forums for the latest updates on the status of this service".
"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."
name: luweibejone
To fix the account You need to reset the password on the linked EA account that account uses a qq.com email , same as swtor
use the following link (insert the qq.com swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
As to login service on the launcher check your antivirus and firewall arent blocking
Support cannot see an email from you yet with the required screenshots for the steam purchase
@proxos666 hello, i have same issue. Bought Subscr via Steam but on SWTOR site it gives me error that there is issue with my EA account, on both accounts I use same email address...
Swtor account / displayname ?
using the same emails does not create a linkage
be sure to email uncropped screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Exaltiuss is SWTOR account name
is flagged to check the account for issues , response will be in about 12 hrs when support are online for the day
The phonelines are open for another 20 minutes if you want to call and check the account
I have reflagged to check the account is ok now with swtor support, response will be in about 8 - 9 hrs when they are online for the day
you will need to call swtor support when the lines are open, no other way unfortunately, should be a quick easy fix though
The account is still disabled
as mentioned before
To fix the account You need to reset the password on the linked EA account that account uses a qq.com email , same as swtor
use the following link (insert the qq.com swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
you will need to relink steam to the swtor account luweibejone if that is the account you want the gametime on
if the email is not in the spam folder, best to call swtor support when the lines are open so they can change the email to another on the account that works ok
if the validation emails are not arriving , you need to call swtor support and put a new email address on that account so you can get the emails ok
nothing can be done with steam linkages over the forum
Hello, Im currently having this issue. I reset my password, but I'm unable to subscribe to the game. Its giving me the same error over and over.
swtor account / displayname ? need this to confirm the swtor account your having issues with
@luweibejone
luweibejone is disabled and if you cant use the qq.com email you need to call swtor support, so you need to call to fix that account
Steam however is linked to uweiayanami so send in the steam screenshots using the email on that swtor account and the steam gametime can be added to that account
F2P accounts cant access the PTS ....
