Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed
to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
@proxos666Hi, I'm having the same problem as everyone else:
"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved."
I've tried changing passwords and Incognito tabs
Cleared web browser's cache, cookies, and history
Nothing helped
SWTOR name is: saslazoid
Hello. Same issue as everyone else.
SWTOR name: Ootoc
Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed
to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
You need to reset the password on the linked EA account that account has the persona ootocz (not J00manchew that your posting on now ) that EA account uses a hotmail email and is different to what is on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
i have the same issue would you be able to forward my account to them as well please?
swtor username ?
For your issue you will need to call swtor support when the lines open , the linked EA account is disabled with data wiped so they can restore that for you
need the swtor username as their is no swtor account linked to the ea account your posting on
Hello, I also am having the same problem. I have tried every method imaginable. My username is Donzyo
Your account issue is fixable however you will need to call swtor support whilst the lines are open https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
Right, so i posted in here 3 weeks ago and still have no answers for anything. I've contacted support through the phone twice and talked to at least 5 different reps and no one has been able to tell what the problem with my account is, much less how to fix it. Everyone just refers you to the next thing. Extremely frustrating as this feels like a massive waste of time, as well as money.
it was swtor support you called ? not ea support they are different (just to be sure) i doubt ea support will know how to fix the issue
hmm i will check with swtor support on why this wasnt resolved , will get a response in about 8 - 9 hrs when they are online for the day
edit - the issue is the linked account is disabled with data wiped so that account needs to get setup again
edit2: a note has been left on your account
swtor support just reconfirmed you will need to phone them on Monday when the lines open to fix the account issue
I am having the same issue. i tried using another brower and resetting my EA account password and neither of those solved my problem. Its quite frustrating.
My username is ElDoggie
You need to reset the password on the linked EA account that account has the persona grumpyemperor (not Samnoks your posting on now) that EA account uses a outlook email
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Thank you so much I got it fixed. Your're a legend for maintaining this thread.
Heya... looks like it was my turn to get the mysterious red error bar. SWTOR username Fuffydud.
You need to reset the password on the linked EA account that account has the persona fuffydud2 (not FuffyDudofDoom your posting with now) that EA account uses the same gmail email as on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Looks like you are best to create a new swtor account.
The linked EA account for purchasing is the one that was compromised 5 years ago , given it was unsuccessful restoring that account means you can never purchase on that swtor account , unless that compromised ea account is recovered.
I'm having the very same problem. I've tried using incognito/clearing cache.
swtor username DarkDragonAC
Thank you, kind and mysterious wizard.
You need to reset the password on the linked EA account that account has the persona faketosave (not DarkDragonAC your posting on now) that EA account uses a gmail email
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
I have just changed the password, but the problem remains.
Hello, got the same red error bar
SWTOR acc. name YamiSoran
also im a returning player after 4 years and all my characters on said account have vanished, wanted to subscribe so that I could contact support since only subs can do that....
