"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."
Cant subscribe i've tried everything.
name: Aezwynmedia
Ukraine 🙂
Im Having the same issue with not being able to buy SWTOR sub time on the official site
SWTOR Username = Mattydan
Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed
to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
You need to reset the password on the linked EA account that account has a generated persona (not MonkayManN) that EA account uses the same gmail email as on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Hi,
I am having an issue with my account. I subscribed and for some reason it keeps saying i have to contact customer support. Same issues as others in the article. I am able to log into the game perfectly fine and access my account. Just cant get my paid subscription.
swtor username ? the swtor account attached to the EA account Medevilcop has no issue , so need the swtor username to get the correct account checked
Medevilcop is the account for both. unless it just unlocked and fixed itself. I can try waiting a day or so for the subscription to activate and come back if it does not resolve itself
There is no issue with that account , try using incognito mode on chrome or delete the web browser cache and cookies and see if it persists
edit - just noticed , how did you purchase a subscription ?
if this was purchased on steam , email per the steam sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Hello I have the same problem. I changed my password and tried to make a purchase in Chrome incognito and normal mode, but I still get the same error message. Help me.
My account name is Bolimir
