"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."
Cant subscribe i've tried everything.
name: Aezwynmedia
Ukraine 🙂
Support say the account is active, now they have also checked subscribing and are also getting the same error you are getting, so they have sent your account to studio for investigation as to the cause.
There is no time frame at this point, for now they recommend if you subscribe through steam it will work ok , one thing is be sure to install via steam and load a character fully before trying to subscribe
this is to ensure the swtor and steam accounts are linked correctly
Hello, so I just wanted to ask again. How common or uncommon is this problem? Because, aside from not being able to subscribe, I can't purchase cartel coins either.
The account name was VIPERAKITA. Thanks.
So are you having the same situation as well, where aside from not being able to subscribe, you can't purchase CM coins? I can't seem to find anyone with this problem while playing, and it's quite frustrating and odd.
not common at all for issue you have, have you tried purchasing coins and sub through steam ? whilst your account is at studio being investigated.
as mentioned in https://answers.ea.com/t5/General-Discussion-Technical/There-is-an-issue-with-your-Electronic-Arts-account-CANT/m-p/10307839#M74156
Support said purchasing via steam for both subscription and coins should work (as long as the steam and swtor accounts are linked correctly by logging in fully on a character with steam first before purchasing).
