There is an issue with your Electronic Arts account which will prevent purchases

0krke5bm11y9
2 years ago
I have the same problems as them, has a solution been found or something?
- proxos666
  Hero+
  2 years ago
  @0krke5bm11y9
  
  swtor account displayname ?
- proxos666
  Hero+
  2 years ago
  @0krke5bm11y9
  
  Support located an account, to fix that account you will need to call swtor support when the lines are open
  https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
  
  suggest skype or voip
Zanszu
2 years ago
Hi there,
I am having the same issue. Access to EA / SWTOR accounts are OK, I can login as normal but I am simply unable to add a subscription.
I have tried via Steam, the money was withdrawn from my bank account but the subscription is still not validated (after two days).
SWTOR Login name: Zanszu
EA /SWTOR email account are now the same but the issue still persists.
Please, can you help?
Many thanks
Zanszu
- proxos666
  Hero+
  2 years ago
  @Zanszu
  
  checking the account with swtor support, response will be in about 9 - 10 hrs when support are online
  
  For the steam purchase you will need to email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
  
  Using the same email on non linked accounts does not create a linkage to the account, the account linkage is permanent and used the original email to create that swtor account, these accounts can now use different emails and passwords
  - proxos666
    Hero+
    2 years ago
    @Zanszu
    
    The linked ea account has been disabled and data wiped , that account used a CITROMAIL.HU email address ( not the gmail email used on the swtor account )
    
    use this link (insert the CITROMAIL.HU email address into that link) to reset the password then login on that EA account
    
    Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com
    
    if no access to that email call swtor support when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...
    
    When i checked support could not see an email from you with the steam screenshots as yet

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There is an issue with your Electronic Arts account which will prevent purchases

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