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epickey25's avatar
epickey25
2 years ago
Solved

There is an issue with your Electronic Arts account which will prevent purchases

  "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-th...
proxos666's avatar
proxos666
Hero+
2 years ago

@Zanszu 

checking the account with swtor support, response will be in about 9 - 10 hrs when support are online 

For the steam purchase you will need to email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

Using the same email on non linked accounts does not create a linkage to the account, the account linkage is permanent and used the original email to create that swtor account, these accounts can now use different emails and passwords 

proxos666's avatar
proxos666
Hero+
2 years ago

@Zanszu 

The linked ea account has been disabled and data wiped , that account used a CITROMAIL.HU  email address ( not the gmail email used on the swtor account )

use this link (insert the CITROMAIL.HU  email address into that link) to reset the password then login on that EA account

Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com

if no access to that email call swtor support when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

When i checked support could not see an email from you with the steam screenshots as yet

  • Zanszu's avatar
    Zanszu
    2 years ago

    Hello, 

    Sorry for the delayed reply.

    The password is now reset, all sorted, I can now subscribe as normal, the error message is gone.

    You are a star, mate, thank you ever so much!

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