Forum Discussion

2 years ago

Solved

There is an issue with your Electronic Arts account which will prevent purchases

"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-th...

proxos666
2 years ago
@epickey25

You will need to call swtor support when the lines are open to fix the account issue, given that account is f2p, could always create a new account if you do not want to call

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

proxos666

Hero+

2 years ago

@Zanszu

The linked ea account has been disabled and data wiped , that account used a CITROMAIL.HU email address ( not the gmail email used on the swtor account )

use this link (insert the CITROMAIL.HU email address into that link) to reset the password then login on that EA account

Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com

if no access to that email call swtor support when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

When i checked support could not see an email from you with the steam screenshots as yet