Forum Discussion

MrWomanRespecte's avatar
4 years ago

There is an issue with your Electronic Arts account which will prevent SWTOR...

I got this message when trying to subscribe on swtor "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved". Is there a fix to this? I couldnt find any solutions.

10 Replies

  • I am having this same issue. I'm trying to sub but it's telling me to contact support.

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @PrinceDaryn 

    edit : support can see your subscribed on the swtor account Greytalon  so i guess your all good now

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @MrWomanRespecter 

    You need to reset the password on the linked EA account that account has a generated persona (not MrWomanRespecter your posting on now) that EA account uses a gmail email (email is different to swtor) likely the email used to create the swtor account

    use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

  • @proxos666 Ok yeah, i think i know the account. Is the EA account Board-Gamer16? Or are you not able to tell? Either way i'll do what u said on that account, hopefully it works, thanks.
  • @proxos666 Alright, so i just reset the password to the Board-Gamer16 EA account. Then i reset my chrome cache and cookies, opened a new tab in incognito, and attemped to buy a swtor sub. Still the same problem... maybe it's bc i didnt wait long enough? or what am i doing wrong?
  • @proxos666 damn, well since i know the account is linked to my swtor account, id have to assume its under the same email. I dont have access to that email, so i guess i can only fix this once i do get access to it. Unlucky. Is there anything else i could do? before i just try to get that email back?
  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @MrWomanRespecter 

    only call support , see if you can pass account verification and they can update the email used on both the swtor and linked ea account

About STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.19,022 PostsLatest Activity: 6 years ago