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Anonymous's avatar
Anonymous
10 years ago
Solved

Trying to Remove My Autheticator, as it was from an old phone

Trying to Remove My Autheticator, as it was from an old phone, and replace it with my new one, i know what my password is, but it wont let me login, when I try to request a new password it wants the ...
  • Belgorad's avatar
    Belgorad
    10 years ago

    @dethstrike44

    Unfortunately there are only two ways to remove the authenticator.  Either the above steps or by calling customer service to remove it manually once they verify your account.  I'm not sure what number your calling, below is the contact information for them.  You can also try via skype to see if you can get through that way instead of the normal number if it keeps hanging up on you as below:

    For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™

    [CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium]


    Simply set the country to U.S.A and you can call them for free


    If you are calling from a different country above or how to use skype to call for free, see the below link for contact numbers for other countries and more information on using Skype to make calls:


    https://help.ea.com/en/article/swtor-support/

Anonymous's avatar
Anonymous
10 years ago

im not sure you read my post.  I can't login, because it has the autheticator, there's an odd issue with my password so i cannot reset my password, because i don't have an autheticator code, and when I call into the phone number which i did over the past 4 hours, it keeps hanging up after 1-2 minutes on hold.

I'd rather not have to start a new account as my old account was a paid one with decent items.

Belgorad's avatar
Belgorad
Hero (Retired)
10 years ago

@dethstrike44

Unfortunately there are only two ways to remove the authenticator.  Either the above steps or by calling customer service to remove it manually once they verify your account.  I'm not sure what number your calling, below is the contact information for them.  You can also try via skype to see if you can get through that way instead of the normal number if it keeps hanging up on you as below:

For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™

[CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium]


Simply set the country to U.S.A and you can call them for free


If you are calling from a different country above or how to use skype to call for free, see the below link for contact numbers for other countries and more information on using Skype to make calls:


https://help.ea.com/en/article/swtor-support/

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Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.19,042 PostsLatest Activity: 10 years ago