@XSEEDE
if you provide your swtor account / displayname can check if any account issues exist for you
any refunds are done via the phone , so call them when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
How expensive are the calls?
you do need to call to fix the account issue , as to cost to call depends on your phone plan , mobile plan we have here has free calls to UK and US for example
worst case try calling with skype for example , here in Australia even if on the phone for an hour cost is like $2
