Forum Discussion

Anonymous

8 years ago

SolvedApproved

UI Vanishing and Crashing

Right. I have an issue where my UI vanishes after cutscenes. Which as you can imagine is a right annoyance.

I've only recently developed this issue and it's really frustrating me, it makes the game unplayable. The Ctrl+U does nothing besides crash the game.

Logging out of the character and back in resets the UI but if quite often followed by a crash to desktop, plus logging in and out takes time and I shouldn't have to do that.

My internet can hit 40Mbps on a good day and is often hanging around 33-38Mbps so it's not an internet issue.

I've never had an issue with SWTOR before on this pc but I've attached my DxDiag just in case.

Can anyone help?

DxDiag.txt30 KB

proxos666
8 years ago
@TopsyCrets1

What @EA_Kipling has mentioned about memory is correct, see below in regards to what your system has and what it can use, which is only access to 3GB out of the 8GB

Memory: 8192MB RAM
Available OS Memory: 3072MB RAM

To help with the crashing issue the only way to help on a 32bit OS is to follow the directions I provided at this link

upgrading to 64bit OS will also stop this issue occuring and also make all 8GB ram available to the system.

5 Replies

EA_Kipling
EA QV Team
8 years ago
@TopsyCrets1

Any particular reason you're still on a 32-bit Windows? You have 8GB RAM installed but it can only use 3 of it due to the limitations of a 32-bit Operating System.

Game crashes on SWTOR are much more common on 32-bit machines than they are on 64-bit ones due to how much RAM the game uses, so that might be a possible cause if the system is running out of memory.

Also, I noticed your display drivers are over 5 years old, you should be able to find new ones here: http://support.amd.com/en-us/download
proxos666
Hero+
8 years ago
@TopsyCrets1

What @EA_Kipling has mentioned about memory is correct, see below in regards to what your system has and what it can use, which is only access to 3GB out of the 8GB

Memory: 8192MB RAM
Available OS Memory: 3072MB RAM

To help with the crashing issue the only way to help on a 32bit OS is to follow the directions I provided at this link

upgrading to 64bit OS will also stop this issue occuring and also make all 8GB ram available to the system.
Anonymous
8 years ago
Approved
Since you guys have mentioned it I've started looking at updating to a 64 bit system and upgrading my drivers.
@proxos666 I went to the link and did as you suggested but the command prompt returned with "bcedit is not recognised as an internal or external command, operable program or batch file"
proxos666
Hero+
8 years ago
@TopsyCrets1

just to confirm you typed (try copying and pasting the below into the command prompt which must be running as administrator)

bcdedit /set IncreaseUserVa 3072
Anonymous
8 years ago
Approved
Update!
Doing the above from @proxos666 appears to have worked! As of this moment I think it is a fix. But I've not played extensively so I'm not 100%
Regardless, I'm gonna upgrade to a 64 bit and update my drivers too.
I suggest people firstly try out the command prompt fix and then go about checking their drivers and stuff.