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BRONElGH's avatar
BRONElGH
6 years ago

Unable to enter Tatooine in SWTOR

Problem: Unable to enter Tatooine in SWTOR

Description: I am unable to go to planet Tatooine, I am a  Lvl. 38 Trooper, and completed all Story Missions up to this point, including Alderan. After I warp to Tatooine, I attempt to enter the planet. I then get to the loading screen, which stops 3/8 of the way loading and stays there. It isn't frozen but It progresses no further. I tried restarting, repair (which was faded out), downloaded and used the repair utility, no dice. It's really frustrating to not be able to continue the game with this character. I added a screenshot of the loadscreen, but I don't think that will be much help. If there is anyway to fix this or continue I would very much appreciate it. Thanks you.

10 Replies

  • BRONElGH's avatar
    BRONElGH
    6 years ago

    I'm attempting the repair route you just shared. Here is the Dxdiag. OS is Windows 10 64 bit

    Update: files were verified and no repair message shown.

  • BRONElGH's avatar
    BRONElGH
    6 years ago

    None. I booted up the game tried to exit ship. same thing

  • proxos666's avatar
    proxos666
    Hero+
    6 years ago

    @BRONElGH 

    Send an email to support@swtor.com and link this thread 

    provide your username / server and affected character and request a relocation of that character due to unable to login on that one character

    may need to be patient though last i check response time was at 5- 6 days due to holidays

  • BRONElGH's avatar
    BRONElGH
    6 years ago

    That is unfortunate. My friends all play on that server particularly

  • proxos666's avatar
    proxos666
    Hero+
    6 years ago

    @BRONElGH 

    If a repair fails , the only other thing you can try is delete the games cache file called diskcachearena at :\Program Files (x86)\Electronic Arts\BioWare\Star Wars-The Old Republic\swtor when the game and launcher is closed , this is the games cache file and a fresh one is created on next game launch

    Did you log off in a stronghold with that character at all ?

  • BRONElGH's avatar
    BRONElGH
    6 years ago

    I dont own a stronghold, my last log offs are in my ship or out in the pve areas. I've had this account dor a while, but I never really invested much time till recently, and the game was freshly installed on this computer when I decided to pick Swtor back up again

  • BRONElGH's avatar
    BRONElGH
    6 years ago

    Update: I decided to not touch anything after it entered the loading screen. after a short while, it sends me to server selection saying  "unable to player character due to server maintenance." and game was completely frozen. I attempted again to make sure it wasn't actual maintenance, and I was able to recreate the error and freeze.

  • proxos666's avatar
    proxos666
    Hero+
    6 years ago

    @BRONElGH 

    Just to be certain on the repair , with the game and launcher not running 

    right mouse click on the game shortcut,
    select open file location and delete the BitRaider folder. Then start the launcher

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