Unable to log in a character and missing a free transfer

@MrAndersonD

See if the below steps bring the free transfer back 

1. Log into your account page.
2. Click Character transfer.
3. Select origin server, character and destination. It will say it costs cartel coins but proceed anyway.
4. On the following screen it will tell you if you can proceed with the transfer and there will be a button to go back and change settings. Click there.
5. Now you should see the transfer listed as free.