Unable to Validate or Change my Email Address

Day Nine

As support have insisted multiple times that the issue is local to me, that there are zero issues their end, I thought I would test that theory. I've created a new free account, logged in, validated my email without issue, played the game, and successfully changed the email address associated with my account without issue.

I think it's time that support start to take my issue seriously. The issue is with my account on their system and not local to me.

I have the same problem. Although last week the message includes a "skip" button. Today, there is only "validate" and I can't play my character. I think there is an issue on their end. It can't be just the two of us, right?

@Slickbobi

All depends on what you have tried so far. There is a lot of stuff you can try yourself before getting to my state of desperation.

The obvious question is have you tried validating your email address using the in-game popup? Is it the case that you don't receive a validation email?

First try the easy stuff such as clearing browser cache, then trying this link (https://account.swtor.com/user/validate/initiate) on multiple browsers on multiple devices.

If that doesn't work, what happens when you try changing your email address associated with your SWTOR account? You should see a green confirmation to say "A confirmation email will be sent to the address you've entered shortly."

This is the message I DO NOT receive when trying to update my email address.

@JamesWinstanley Thanks for the quick reply. True, I didn't clear my cache... But everything else you mention, I have tried. And I have used the in-game popup and have not received any emails. I tried to do it directly using the link in the pop-up, which takes you to the profile section where you have to change your preferred email. Didn't work. I tried it on Chrome and MS Edge, same thing. 

Regarding the picture, I can't exactly remember, but I am pretty sure I just get the message "Your account has been updated". Haven't received any emails. I will try by clearing my cache an then I will see. But honestly, I don't think clearing my cache will help in this matter. Maybe I am wrong...

Sorry, I should have written all I did before commenting on your post...

I have a free to play account... My issue is with that one... 🙂

@JamesWinstanley Is there any way to contact EA support directly? 

@proxos666 Hello, I see you have some info... Are you in contact with the EA support?

@Slickbobi 

The common fix for this is to use an email never used on any EA / Origin or swtor account has that been tried ? 

also it helps to have the swtor username of the account

@JamesWinstanley @proxos666 I have just succeeded in verifying my email address. I don't know what I did differently, since yesterday that didn't work. Although, I am on a different computer now. IDK if that has any difference, but I succeeded. Thanks a lot for your help. When I come home, I will see if the changes made any difference and I will let you know. 

@JamesWinstanley @proxos666 Works like a charm. 👍💪 For me, the problem might have been in the cache, since I used 2 different computers. 

Thanx guys. Good luck.

I am so angry at the pitiful excuse for “support” I have (not) received from SWTOR support.

Five support tickets have all been closed without a single response or care for my issue.

My last ticket has just been closed with the note “Resolved via Email”. This is a flat out lie from the support representative. They have not made any attempt at contacting me regarding this issue. What the actual f* are they playing at?!

@JamesWinstanley 

i'll ask about it again on likely Tuesday (Galway have a public holiday Monday)