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JimmyTurx's avatar
JimmyTurx
New Novice
1 month ago

Crash Report — AMD RX 6800 XT

System: GPU: Sapphire Radeon RX 6800 XT NITRO+ OC SE 16GB GDDR6 CPU: AMD Ryzen 7 3700X (8C/16T, up to 4.4 GHz) PSU: Seasonic PRIME GX 750W 80+ Gold OS: Windows 11 (10.0.22631) AMD Adrenalin: 26...
technical issues
JimmyTurx's avatar
JimmyTurx
New Novice
1 month ago

Hi EA_Barry​ 

Thanks for looking into this. I was disappointed yesterday to see this had been flagged as spam before I went to sleep, so glad that seems to no longer be the case!

I have uninstalled the AMD software & drivers as suggested and completed a fresh install of 26.3.1. My system still crashes severely after compiling shaders, after being left for less than a minute on the "Press space to begin" landing page.

DXDiag attached as requested.

Thanks!

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 month ago

    JimmyTurx​ 

    Thanks for the file. 

    I wonder if vbaudio_cablea64_win7.sys is causing this issue, worth looking into.

    Are you running in a VM or other Virtual Environment? 

    Some troubleshooting steps: 

    1. Clean-install the graphics driver with DDU in Safe Mode. 
    2. Perform a Clean Boot, particularly excluding Razer and any RGB/peripheral, monitoring, overlay, recording and remote-desktop software.
    3. Disable overlays from Steam, EA, Discord, NVIDIA/AMD and Xbox Game Bar.
    4. Disconnect additional monitors and test with one display only. (done)
    5. Temporarily disable HDR, VRR/G-SYNC/FreeSync and Hardware-Accelerated GPU Scheduling (HAGS), reboot and test. 
    6. Return the GPU to stock settings if it's overclocked/undervolted.
    7. Update the motherboard/system BIOS and chipset drivers. (only attempt if confident in your ability, risk of bricking PC)
    8. Repair Windows:

    DISM /Online /Cleanup-Image /RestoreHealth

    then:

    sfc /scannow

    Let us know how you get on here. Thank you. EA_Barry.

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