Here's what I got back:
Greetings,
Thanks again for contacting the EA Help Team in relation to SWGOH.
I won't be compensating you for this issue as I can see that you redeemed the Free pack from the new position many hours before you might have made a purchase of the chromium data cards, which you did not.
I'm glad I managed to provide you with the right information today (if slightly disappointing) , in relation to all of the information as discussed above and I hope that I can get your next inquiry sorted with no restrains (technical or otherwise) the next time that I hear from you.
Kindest regards,
Which is not correct
@CG_SBCrumb how can they get it so wrong?