Accidentally spent crystals
Hey! I was just wondering if it was possible to refund my crystals on my account I accidentally spent. I misclicked in the Daily Shipments and instead of spending 2,700 credits on a piece of gear I sp...
Forum Discussion
"jkray622;c-2038938" wrote:
Open up a customer support ticket, classify it as “missing content”, and list the issue as an “accidental purchase”. If your account doesn’t have a history of this sort of issue, most CS reps will reimburse the crystals, just provide them with all the relevant details.
I tried doing this for an accidental purchase twice for the same issue (once the first one failed I tried again trying to get a more sympathetic CS rep). Both times the CS rep was unwilling to undue my accidental purchase and was unwilling to escalate my issue any higher.
I never got the feeling they fully understood what had happened and what I was asking for either.
