Forum Discussion

Baulder001's avatar
9 years ago

Account reset for some reason.

Signed in this morning and it's no longer taking me to my account. It seems that it's reset. Did I just lose 5 months of work?
  • That's unfortunate. Just last week I migrated my guest acct to Google because I thought it would protect me from losing my game. Have you tried restarting your device, sign into Google play, and launch app?
  • Please check out the info on account recovery here: bit.ly/220a1Qg

    If following the steps listed on that page don’t solve your problem, please use the big Contact Us button at the bottom of that page to contact our Customer Support.

    Thanks and good luck!
  • This has happened to me two times. I had to uninstall and then reinstall the game and all was fine.