Forum Discussion

AnFran08's avatar
AnFran08
Seasoned Traveler
3 years ago

Airplane mode not working?

Just trying to suss out whether it’s a me problem or not. But since last update, anytime I try to do airplane mode for a battle, I get a disconnect message that makes me drop the battle. Anyone else experienced this or seen it?
  • tiffer72's avatar
    tiffer72
    Seasoned Newcomer
    "CaesarAM;d-257067" wrote:
    Just trying to suss out whether it’s a me problem or not. But since last update, anytime I try to do airplane mode for a battle, I get a disconnect message that makes me drop the battle. Anyone else experienced this or seen it?

    Something to try...

    Hello Holotable Heroes,
    We recently updated our security for Game Center and discovered a bug for players who play on poor internet connections or play SWGOH on Airplane mode. In a coming update, we will be putting in a fix to address this.
    In the meantime, if you experience this issue, follow the steps below to get back online.
    Issue:
    We recently discovered a bug that would log players out of their Game Center account when a device's connection was significantly interrupted, prompting a player to “Switch Accounts.” If a player clicked on said button, it would switch to an old Guest Account, locking them out of their normal account.
    How to Fix it:
    If this happens to you, here are the steps you can take to hopefully get you back online again:
    1. Kill the app completely
    2. Relaunch on a good connection
    3. You may also need to reconnect to Game Center

    https://forums.galaxy-of-heroes.starwars.ea.com/discussion/257128/known-issue-game-center#latest