Any way to reverse in-game purchase?

"Jarvind;c-2174687" wrote:
Call their support number. I did that once and they refunded my crystals in like five minutes.

Thanks. I'll try that.

You can request refunds from Apple or Google directly.

"scuba;c-2174681" wrote:

"Monomer;c-2174651" wrote:

"DarjeloSalas;c-2174642" wrote:

"Monomer;d-236419" wrote:
My child grabbed my phone and accidentally purchased a rebel faction pack for somewhere around 2,000 crystals (not sure on the exact amount). EA support says they can’t do anything. Am I just stuck with overpriced shard shop currency?

Submit a ticket. They might meet you half way and reimburse some of the crystals.

Speaking from experience, here!

Ticket with EA? I did. They told me they can’t help.

Keep opening tickets. I also here it is better to try love chat with an agent vs email tag

All you need is love.

And patience, in this case.

You can forget about the 2000 crystals, you won't get them back, why?

Anyone can say my child did it. You can't prove it.

It's like back in school, my dog ate my homework.

"DarjeloSalas;c-2174791" wrote:

"icanectc;c-2174706" wrote:
You can request refunds from Apple or Google directly.

Only for purchases. Not for spending in game crystals

Seems like it would equally solve the problem. Get a refund then repurchase the crystals... Easy peasy.

"icanectc;c-2175104" wrote:

"DarjeloSalas;c-2174791" wrote:

"icanectc;c-2174706" wrote:
You can request refunds from Apple or Google directly.

Only for purchases. Not for spending in game crystals

Seems like it would equally solve the problem. Get a refund then repurchase the crystals... Easy peasy.

not everyone purchases crystals.

It sucks that you wasted 2000 crystals. But it's not really CGs fault in this case so I can see their reasoning for not refunding them.

If they did then you could open a pack, decide you didn't get the character you wanted and then ask for a refund (not saying you did that). It's just too open for abuse.

I think I've heard of players having their account state reset to a certain date. Might be remembering that wrong. This would reset everything though including any progress you've made farming shards or whatnot since then but you'd get your crystals back. It might be worth asking ea help about it if you value the 2000 crystals more than the days of progress (including crystals from payouts) you'd lose by reseting your account.

Of course, they might not have the capability. It all depends on whether they backup account states and how long they maintain the backups.

Usually Apple or Google works with the customer on minor situations like this. Can’t hurt to ask them.

IMO, CG would do us a great favor to at least implement a 2-step option for purchases in case of situations like kids or theft.