I’ve been going through this same problem. In fact I’m finishing this last TB for my guild and then I’m quitting swgoh. I’ve been around since the beginning of the game. I’ve spent a lot of money on the game and even more time.
Back in September I started contacting members of my arena shard. All attempts were ignored. I understand now being 6 pm est payout time that a lot of members shared this PO time. Out of the 30 some odd people I tried contacting, 1 person messaged me back telling me they were going through the same problem and that the arena shard are full of unreasonable people. So instead I tried forcing my way to the top but I met heavy resistance. I contacted game support and they suggested I post on reddit and on here so that the developers could see this issue and address it based on community support. Since then, the developers made it so you could change your payout. Recently I had recontacted the person who returned my msg as I noticed they were part of the exclusive group of my arena shard. They refused to ask them to let me join due to the fact that they were uncomfortable with the shard because they had just got accepted in. They gave me a PO time that no one in the shard shared and suggested that I changed my PO to that. So I did. I avoided all the the members who were about to have their payouts hoping they would realize I was trying to respect everyone’s payout and still climb. None the less, they still hit me so hard that I’d go from 10th to 30th in 15 mins(probably less time). After being polite and friendly for so long i started losing my patience, threatening to hit everyone during their payouts(big mistake). The biggest problem I found I had was that the X had 5 members in the top 10 of my arena shard and influenced everyone on their decision on who to let in and who to pick on. I had contacted their alliance leader who heard me out but they believed his guys when they said I was rude and they would not let me have a payout time regardless. Eventually one member of the X returned a msg of mine and said “I’m just bored of the game and I will find someone else to pick on” strictly because I was hitting them more than anyone else. None of the other shard members respected this and continued to hit me regardless. Last night I spent hours going back and forth with a game advisor requesting that I be put in a new arena shard and be given a new chance to start over and make new friends. One advisor told me that I would get what I want. Satisfied, I ended the chat and awaited the results. An hour later I received instructions via email for something I didn’t even discuss. I recontact them and spent hours being passed to different advisors of which most did not understand what I was asking. In the end I believe I was very clear what was happening and the last advisor had told me that this is not an issue they can help me with and kept offering 300-400 gems. Why would I want 300-400 gems as a settlement when I could gain 500 gems a day via arena? I respectfully declined the offer. So I’m posting this, hoping the developers find a solution for people who still love this game as I do. Good luck to all. I hope they address this issue before they update the game to keep you glued to your phones for another couple hours a day
