Cannot submit new EA support ticket

"Bulldog1205;c-1766022" wrote:

"CG_Carrie;c-1765798" wrote:
Can you clarify the issue exactly so we can look into it? You are doing it from "in app" right? And at what step do you get preview (ie can you click "contact us" etc.?) A screenshot of where you're stuck would be helpful.

Have you tried from a PC? (Macbook person, please let me know what browser you're using)

I'll send all those details over, but in the meantime you SHOULD be able to report from a PC. If not, let us know.
-C

I’ve tried using both Chrome and Safari on both MacBook and iPhone.

I promise I’m not intending to sound rude, but it’s a little concerning that it seems as if you are unaware of this issue that has existed for what, 18 months or something? Your moderators are aware of it, as they are the ones who have recommended using a PC when people complain about not being able to post at ea answers when threads get locked here for being about bug reports. How has this not gotten forwarded up?

There are several layers here. There is an "issue" that is more of a user error around the fact that you need to fill in all the boxes to get the submit button to appear, this is not really an issue, just a misunderstanding of the format of the form.

There is a random issue that we have been told (by other players) that seems to be linked to safari and having issues when submitting a ticket.

There is also some confusion here, as Answers HQ has the above issues I am discussing and I have not seen these reports for EA Help (the in game help button and a different site). We need to all be on the same page about what we are discussing here.