Get banned after beating Coliseum difficult 7

Good afternoon, I played in the Coliseum mode, passed the 7th difficulty, tried the 8th - I was kicked out of the game and they wrote that I was banned because of cheating in the Coliseum - but I did nothing of the sort. What's the problem?

I'm a legitimate player, I've been playing practically since the game's launch, making in-game purchases, and I've never had any problems. I hope my issue will be resolved quickly; I don't want to miss out on in-game events.

My ally code - 281563132

individual events

EA_Lanna
2 months ago
Hi Wedmak_FH,

We can't look into bans through the Forums. If you believe there's been a mix-up and the rules weren't broken, please follow the steps in this guide to pop in a ban appeal:

Cheating and Appeals Process

- EA_Lanna

93 Replies

EA_Lanna
Community Manager
2 months ago
Hi Wedmak_FH,

We can't look into bans through the Forums. If you believe there's been a mix-up and the rules weren't broken, please follow the steps in this guide to pop in a ban appeal:

Cheating and Appeals Process

- EA_Lanna
Wedmak_FH
Seasoned Newcomer
2 months ago
Hi EA_Lanna ,
I did everything suggested in the article you linked, but more than 5 hours have passed and I haven't received any response.
Could you tell me when I should expect a response and what form it will take?
EA_Lanna
Community Manager
2 months ago
Heya Wedmak_FH,

You won't get updates about the appeal. In the guide I shared, it calls this out to help set expectations:

Appealing your ban does not mean you will be unbanned. You will not be informed on any decision we make...

- EA_Lanna
EdSolo75
New Ace
2 months ago
My guess is having everyone below level 70 is triggering it. Another poster claimed he did it with all level 59. Could be an auto ban bug based on era levels. Best I have done with all level 70 w maul at 67 but didn’t use him is 97% on tier 7.
ttvAFarCry1
Seasoned Novice
2 months ago
Yeah, that was me on tier 6. Still banned heading on to 17 hours.
zi2gx2uwva24
New Scout
2 months ago
This happened before - the calibrate the auto ban bot to the scores to date, but new toons and abilities can blow it out the water. Maul so much more OP than anyone so that will do it.
Hope all affected get their bans reversed asap.
SoMuchSpit
Rising Traveler
1 month ago
Hello all, I was doing my usual dailies in SWGOH and I beat the tier 7 of the coliseum and got banned, I never cheated at this game I just had a good run and I got banned, Did this happen to anyone else? I submitted an appeal and want access to my account. I never cheated in this game. I am upset I can’t play and just unlocked Darth Bane. My question is did this happen to anyone else and how long do appeals take?
Ally code 456-311-217 GP is 9.7 million
ANY INFO REGARDING THIS MATTER IS MUCH APPRECIATED!”
03568aiws8it
Seasoned Adventurer
1 month ago
There has been a few posts about people getting banned after beating tier 7. Luckily I don't have to worry about it happening to me I never get good runs
Ashur_Noah
Seasoned Scout
1 month ago
It's happened to quite a few people, don't worry they'll get round to unbanning you at some point.
Disruptor92
Seasoned Ace
1 month ago
That's unfortunate, but it has happened to some others too. Just keep appealing/messaging support, and they will very likely resolve the case within like a week max. From what I've read so far, almost everyone got unbanned for this.