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Wedmak_FH's avatar
Wedmak_FH
Rising Newcomer
1 month ago

Get banned after beating Coliseum difficult 7

Good afternoon, I played in the Coliseum mode, passed the 7th difficulty, tried the 8th - I was kicked out of the game and they wrote that I was banned because of cheating in the Coliseum - but I did nothing of the sort. What's the problem?

I'm a legitimate player, I've been playing practically since the game's launch, making in-game purchases, and I've never had any problems. I hope my issue will be resolved quickly; I don't want to miss out on in-game events.

My ally code - 281563132

6 Replies

  • Wedmak_FH's avatar
    Wedmak_FH
    Rising Newcomer
    1 month ago

    Hi EA_Lanna​

    I did everything suggested in the article you linked, but more than 5 hours have passed and I haven't received any response.

    Could you tell me when I should expect a response and what form it will take?

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Heya Wedmak_FH​

    You won't get updates about the appeal. In the guide I shared, it calls this out to help set expectations:

    Appealing your ban does not mean you will be unbanned. You will not be informed on any decision we make...

    - EA_Lanna

  • My guess is having everyone below level 70 is triggering it. Another poster claimed he did it with all level 59. Could be an auto ban bug based on era levels. Best I have done with all level 70 w maul at 67 but didn’t use him is 97% on tier 7. 

  • ttvAFarCry1's avatar
    ttvAFarCry1
    Seasoned Novice
    1 month ago

    Yeah, that was me on tier 6. Still banned heading on to 17 hours.

  • This happened before - the calibrate the auto ban bot to the scores to date, but new toons and abilities can blow it out the water. Maul so much more OP than anyone so that will do it. 

    Hope all affected get their bans reversed asap.

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