Cannot submit new EA support ticket

"AlteredCarbon;c-1766851" wrote:
Kyno I don't believe many people (or possibly anyone) here is experiencing the "user error" of not filling in all the forms and it is certainly not exclusive to Safari (a browser I don't even have). As above, I tried this on Firefox, and also Waterfox, and got it with both. Also, as I explained above, this problem exists on the review ticket page as well: you can only get to this page after you have completed all the fields and clicked preview. I sent CG_Carrie the screenshot of this.

If you are in Answers HQ and you are "done" filling out the ticket, but only have the preview button, this is what I was referring to as a "user error". If you fill in all the fields, including the ones not marked with a * and the bottom box with a few words the submission button should appear. If it doesnt it is likely something is not filled in correctly and if you scroll to the top it will sometimes tell you what is missing.

If you hit preview and then cant get the submit button to appear even if you go back and fill in all the fields later, then that is a separate issue.

EA Help, has no submit button, and the screen layout is different with no option for preview:


Are you sure you have seen this issue at EA Help?