Cheating and Appeals Process

Dear EA_Vendcera,

I hope this message finds you well. I am writing to request the recovery of my Star Wars: Galaxy of Heroes account, associated with Ally Code: 166-945-854, which was suspended on August 29th.

On that day, my dad made a significant purchase of the Darth Malgus LSB as a birthday gift to me. Unfortunately, just one hour later, my account was banned. Prior to this, I had been unable to play the game for about six months due to parental controls (Family Link) that restricted my access until my birthday.

During this time, I entrusted my account to a longtime friend who is a dedicated Star Wars fan, believing he would take care of it until I could return. Regrettably, I later discovered that he had used unauthorized software while playing on my account, which led to the suspension. I understand that sharing my account was a violation of the game's Terms of Service, and I take full responsibility for my actions.

I have invested approximately 20,000 HUF (Hungarian Forints) into this game, and it holds great personal significance for me. I sincerely regret the circumstances that led to this situation and assure you that I have learned a valuable lesson. I am committed to securing my account and will not share it with anyone in the future.

I kindly ask you to reconsider my case and allow me the opportunity to regain access to my account. I am eager to continue my journey in Star Wars: Galaxy of Heroes and contribute positively to the community.

Thank you for your time and consideration. I look forward to your response.
Sincerely,

DarthMagyar
Ally Code: 166-945-854