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EA_Vendcera's avatar
EA_Vendcera
Icon for Community Manager rankCommunity Manager
1 year ago

Cheating and Appeals Process

Hello Holotable Heroes, 

We have updated our process for you to submit a cheater or to appeal a ban. 

To submit a potential cheater, please fill out this form: https://forms.gle/SDaJmjYy1is2M8Rn7 

To appeal a ban, please fill out this form: https://forms.gle/BdaiA13JqiaZGDPbA 

Submitting a person as a potential cheater does not mean they will get banned automatically. We will investigate the account and act accordingly. For Privacy reasons no notification will be sent to tell you if any action has been taken. 

Appealing your ban does not mean you will be unbanned. You will not be informed on any decision we make. Bans issued under the previous cheater investigation system will not be investigated. 

We understand cheaters ruin the fun of any video game and it’s frustrating to see that happen here.

Under the previous system to address cheating in SWGoH, we banned more than 4,000 cheaters and we anticipate actioning on more with your help. We are aware that people will go to extreme lengths to cheat at a Video Game (Sounds weird saying that, but those people do exist). We take fairness seriously and we will not tolerate cheating in SWGoH.

With your help we hope to remove bad actors that negatively impact players experiences and deter others who may be tempted to. We look forward to continuing to make SWGOH a place you enjoy.

Thank you for your continued support, see you on the Holotable!

-SWGOH Dev Team

76 Replies

  • cielencki88's avatar
    cielencki88
    Seasoned Newcomer
    21 days ago

    Yeah, it is clear that EA does absolutely nothing about cheaters. I keep getting matched against cheaters in the Grand Arena and even had one laugh at me saying I didn't stand a chance and EA won't do anything about him. He still messages me telling me see, nothing. He admitted to cheating and after months of reporting him I have just stopped.

  • DarjeloSalas's avatar
    DarjeloSalas
    Seasoned Ace
    21 days ago

    This is false - there are regular threads, many of which were created very recently - from cheaters who have been banned and are trying in vain to have their accounts unbanned. 

  • zi2gx2uwva24's avatar
    zi2gx2uwva24
    New Scout
    20 days ago

    CG have put in some auto-banning algorithm for coliseum, but otherwise it’s still mainly player reporting largely through the TCAC discord that is effective in removing cheaters. What’s the allycode of the player in question?

  • SolipsisticJedi's avatar
    SolipsisticJedi
    New Scout
    18 days ago

    That’s collusion, which is against the ToS.

    And it’s also a violation of the ToS that CG never does anything about. 

  • How about those of us who got randomly banned for doing to well in Coliseum? I appealed my ban but I don't get a time table, or even information on how / where my appeal is?

    A random sledgehammer of enforcement and I just have to blindly accept the outcome without any feedback or input?

  • DocKillzone's avatar
    DocKillzone
    Seasoned Rookie
    10 days ago

    Him coming back to private message you saying "see, nothing happens" is funny asf ngl 

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